Policies

To provide timely care to all patients, we have updated our cancellation and no-show policy:

• Established patients must provide at least 24 hours’ notice to cancel or reschedule an appointment.

• Any cancellation or reschedule made with less than 24 hours’ notice, or failure to attend a scheduled appointment, will be considered a No Show.

• Charge for No Shows is the full amount of the appointment.

• Patients with more than three no-shows may be subject to evaluation for discharge from the practice.

• Payment is due by your next visit.

To ensure safe and efficient medication management:

• All refill requests are processed within 72 business hours of receipt.

• Refills must be requested by the patient only, using one of the following methods:
Email: info@ferncroftbh.com
Call: 978-606-0011
or use the Patient Portal

• Pharmacy requests for refills are not accepted, and Ferncroft Behavioral Health will not contact pharmacies to verify refill status.

To respect everyone’s time and ensure smooth scheduling:

• Established patients arriving more than 5 minutes late to their appointment will need to reschedule.

• New patients arriving more than 10 minutes late will need to reschedule.

We bring over 18 years of combined experience in behavioral health and psychiatric medication management, with a commitment to compassionate, individualized care. As a woman-owned and operated practice, we understand the importance of empathy and clear communication in helping you feel heard and supported.

If you or a loved one need expert psychiatric care, contact Ferncroft Behavioral Health today to schedule a consultation. We are here to support you on your path to mental wellness.