Policies

Ferncroft Behavioral Health operates on a Fee-for-Service basis. Payments are due at the time of the appointment. Insurance is not accepted. This allows for more time spent with the patients to develop individualized treatment plans.
• New Client Intake: $450
• Follow-Up Appointment: $150

Some insurance plans will offer partial ‘out-of-network’ reimbursement. After an appointment, you will receive a patient statement available on our patient portal (Monthly Plan members will receive their statement quarterly). You can submit this statement to your insurance for possible reimbursement. We strongly encourage you to contact your insurance company for details as every company and plan has different reimbursement rates.

To provide timely care to all patients, we have updated our cancellation and no-show policy:

• Cancellation with over 24 hours’ notice: No Charge

• Cancellation with LESS THAN 24 hours’ notice: Full Appointment Fee.
*For those on our Monthly Plan, a $25 fee will be assessed

• ALL fees must be paid prior to your next appointment

• 3 No-Shows may be subject to discharge evaluation

To ensure safe and efficient medication management:

• Please contact us at least 3-5 days before you run out of medication.

• All refill requests are processed within 72 business hours of receipt. No refill will be processed on Saturday or Sunday.

• Refills are by patient request only, we do not honor pharmacy requests. We do not call clients to confirm a refill has been processed – you will receive a text message to confirm. We will not contact the pharmacy to see if your medication has been filled.

• Refills Requests should be made using the Patient Portal by sending a message to the provider.

• You can also leave a message at 978-606-0011 or send us an email info@ferncroftbh.com

To respect everyone’s time and ensure smooth scheduling:

• Established patients arriving more than 5 minutes late to their appointment will need to reschedule.

• Patients arriving/logging into their appointments 10 minutes late will need to reschedule.

We bring over 13 years of combined experience in behavioral health and psychiatric medication management, with a commitment to compassionate, individualized care. As a woman-owned and operated practice, we understand the importance of empathy and clear communication in helping you feel heard and supported.